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Platform AvsPlatform B

Comparison point	Ascora	Zoho FSM
Documented score	B 84/100	A 87/100
Evidence confidence	High	High
Location	Canning Vale / Perth, Western Australia	Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India
Legal entity	Ascora Group Pty Ltd (ABN 51 671 893 477)	Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region
Phone	US (903) 501-3788; Australia 1300 810 789	U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available
Pricing	U.S. page: Essentials USD $45/user/month; Elite USD $59/user/month; Enterprise custom. Australian page lists AUD pricing and states that a one-time implementation fee applies.	Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits.
Contract	30-day notice; no lock-in contracts marketed	FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days.
Third-party assurance	Vendor security controls documented	Public compliance scope statement
Security	Azure hosting, 2,048-bit encryption, and annual PCI DSS audits are stated. Scope and audit evidence should be requested directly, as no independent artifact was located.	FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates.
Data exit	Export tools are documented. The SaaS agreement states deletion 90 days after termination and assigns the customer backup responsibility.	FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure.
Independent reviews	79	150
Research date	2026-08-31	2026-09-22
Profile updated	2026-08-31	2026-10-01
Operational fit (max 22)	22	21
Integration & data sync (max 14)	14	13
Adoption & mobile (max 14)	11	14
Support & reliability (max 14)	12	10
Commercial clarity (max 10)	8	9
Security, privacy & exit (max 18)	10	14
Company transparency (max 8)	7	6

A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.

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Ascora comparisons

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Simpro comparisons

FieldPulse comparisons

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Roooster AI comparisons

Upvoit comparisons

Menaia comparisons

WorkWave comparisons

WorkWave vs Zoho FSM

My ServiceBot AI comparisons

JobPilot comparisons

Vivid Trades comparisons

The full ledger.

Platform	Score	Confidence	Pricing	Contract	Third-party assurance	Review sources	Research date
Zoho FSMGlobal supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India	87/100	High	Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits.	FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days.	Public compliance scope statement	4	2026-09-22
AscoraCanning Vale / Perth, Western Australia	84/100	High	U.S. page: Essentials USD $45/user/month; Elite USD $59/user/month; Enterprise custom. Australian page lists AUD pricing and states that a one-time implementation fee applies.	30-day notice; no lock-in contracts marketed	Vendor security controls documented	3	2026-08-31
Contractor ForemanForest City, North Carolina, United States	83/100	High	Starts at $49/month; package and annual-plan conditions apply	Conditional 100-day money-back guarantee for specified annual plans; cancellation through subscription settings	Vendor security controls documented	3	2026-08-31
SimproGlobal supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom	83/100	High	Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example.	The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination.	Vendor security controls documented	5	2026-09-22
FieldPulseDallas, Texas, United States	80/100	High	Custom, seat-based quote; exact rate card not public	One-year initial term with automatic renewal; 60 days written notice required before term end; cancellation does not yield a refund	Third-party assurance not located in reviewed public sources	3	2026-08-31
ServiceMonsterBellingham, Washington, United States	78/100	High	Monthly prices are $99.99 for Basic with one user, $199.99 for Grow with five users, and $279.99 for Premier with ten users. Annual-billing equivalents are $79.99, $149.99, and $229.99 per month. The page states no setup fees, a 14-day trial without a card, and additional-user fees.	The pricing page says every subscription tier requires an annual commitment, while the applicable Order Form controls the subscription term. The terms allow customers to request return of Customer Data within 30 days after expiration or termination.	Gated trust-center artifact	4	2026-09-15
WorkizSan Diego, California, United States	77/100	High	Standard, Pro, and Ultimate feature tiers are public; paid-plan pricing requires a quote. A seven-day trial is advertised.	Terms state a default 12-month term with automatic 12-month renewal unless either party gives at least 30 days' written non-renewal notice; fees are generally non-refundable and annual increases of up to 10% are permitted with notice.	Vendor security controls documented	5	2026-09-03
Builder PrimeBroomfield, Colorado, United States	71/100	High	Starter $399/month; Growth $747/month; Enterprise custom	Month-to-month is described as the default on the pricing FAQ; the signed terms should control	Third-party assurance not located in reviewed public sources	4	2026-09-05
Joby CRMLos Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address	70/100	High	Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote.	The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules.	Vendor security controls documented	2	2026-10-05
CoperniqSan Francisco, California notice address; public Facebook and app-store records also show San Diego addresses that Coperniq has not publicly reconciled	67/100	High	Current public list prices are Field at $90/user/month and Office at $200/user/month. Platform seats, Coperniq Intelligence, and voice agents are separately priced; the public page does not show those rates, minimums, implementation fees, taxes, usage charges, billing cadence, or trial terms.	The public MSA makes term, start/end dates, and subscription fees Order-Form dependent. Unless an Order Form says otherwise, fees are due in advance, payable within 30 days, and described as non-refundable and non-cancellable. Public material did not establish ordinary convenience cancellation, auto-renewal/non-renewal, or a separate refund policy.	Vendor security controls documented	2	2026-10-07
Service AutopilotAtlanta, Georgia, United States	66/100	High	Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote.	Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent.	Vendor security controls documented	7	2026-09-11
Roooster AISt. Petersburg, Florida, United States	64/100	Moderate	Starter $27/month; Pro $97/month; Scale $197/month	Cancel anytime without fee; effective at the end of the paid period	Vendor security controls documented	None located	2026-08-31
UpvoitAhmedabad, India	64/100	Moderate	$20/user/month monthly; $18 quarterly; $16 annual; 14-day trial after a demo	Monthly or annual terms auto-renew. The pricing page says cancel anytime, while the terms require 30 days' notice before the subscription term ends; paid fees are non-refundable.	Vendor security controls documented	1	2026-09-08
MenaiaSan Diego, California, United States	60/100	Moderate	Monthly billing: Starter $134.99/month (3 seats), Core $199.99/month (5), Pro $569.99/month (15); Scale custom. Annual billing is cheaper but billed yearly. Extra seats are $35/month; AI and phone use draw from plan tokens.	Pricing markets 'no long-term contract,' but its yearly option is billed annually. Terms set the subscription term in the order form, require 30 days' written non-renewal notice by default, and leave committed term fees due.	Third-party assurance not located in reviewed public sources	1	2026-09-05
WorkWaveHolmdel, New Jersey, United States	50/100	Moderate	Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio.	The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form.	Vendor security controls documented	3	2026-09-09
My ServiceBot AIUnited States; city not verified	48/100	Moderate	Custom-scoped through a demo	Either party may terminate with 30 days written notice	Vendor security controls documented	1	2026-08-31
JobPilotSpartanburg, South Carolina, United States	41/100	Moderate	$59.99/month or $600/year; $1.99 two-month trial advertised	Cancellation through the dashboard is stated	Third-party assurance not located in reviewed public sources	2	2026-08-31
Vivid TradesGoodyear, Arizona, United States	37/100	Low	Monthly and annual terms documented; public tier pricing not verified	30-day post-termination customer-data export window stated	Third-party assurance not located in reviewed public sources	None located	2026-08-31

Each row uses the public-source research date shown in its final column. Different dates remain visible because the profiles were not all reviewed on the same day. Review-source counts are not combined into one audience because the same reviewer may appear on more than one platform.