ServiceMonster vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for ServiceMonster and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | ServiceMonster | WorkWave |
|---|---|---|
| Documented score | B 78/100 | D 50/100 |
| Evidence confidence | High | Moderate |
| Location | Bellingham, Washington, United States | Holmdel, New Jersey, United States |
| Legal entity | ServiceMonster LLC | WorkWave LLC and affiliates |
| Phone | (888) 901-3300 | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | Monthly prices are $99.99 for Basic with one user, $199.99 for Grow with five users, and $279.99 for Premier with ten users. Annual-billing equivalents are $79.99, $149.99, and $229.99 per month. The page states no setup fees, a 14-day trial without a card, and additional-user fees. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | The pricing page says every subscription tier requires an annual commitment, while the applicable Order Form controls the subscription term. The terms allow customers to request return of Customer Data within 30 days after expiration or termination. | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Gated trust-center artifact | Vendor security controls documented |
| Security | ServiceMonster's public Vanta Trust Center lists a controlled-access resource titled ServiceMonster SOC 2 Type 2 Report 8.30.25.pdf and current control categories. ServiceDax verified the listing but did not inspect the private report or its scope. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | The terms document a 30-day window to request return of Customer Data after expiration or termination. The reviewed public material does not establish a complete export manifest, formats, fees, retention timing, or recovery-continuity process. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 206 | 17 |
| Research date | 2026-09-15 | 2026-09-09 |
| Operational fit (max 22) | 19 | 17 |
| Integration & data sync (max 14) | 13 | 6 |
| Adoption & mobile (max 14) | 11 | 4 |
| Support & reliability (max 14) | 8 | 5 |
| Commercial clarity (max 10) | 7 | 2 |
| Security, privacy & exit (max 18) | 12 | 12 |
| Company transparency (max 8) | 8 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.