WorkWave vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for WorkWave and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | WorkWave | Zoho FSM |
|---|---|---|
| Documented score | D 50/100 | A 87/100 |
| Evidence confidence | Moderate | High |
| Location | Holmdel, New Jersey, United States | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | WorkWave LLC and affiliates | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | Sales (866) 794-1658; support (800) 762-0301 | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Vendor security controls documented | Public compliance scope statement |
| Security | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 17 | 150 |
| Research date | 2026-09-09 | 2026-09-22 |
| Profile updated | 2026-09-09 | 2026-10-01 |
| Operational fit (max 22) | 17 | 21 |
| Integration & data sync (max 14) | 6 | 13 |
| Adoption & mobile (max 14) | 4 | 14 |
| Support & reliability (max 14) | 5 | 10 |
| Commercial clarity (max 10) | 2 | 9 |
| Security, privacy & exit (max 18) | 12 | 14 |
| Company transparency (max 8) | 4 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.