Service Autopilot vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Service Autopilot and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Service Autopilot | Zoho FSM |
|---|---|---|
| Documented score | C 66/100 | A 87/100 |
| Evidence confidence | High | High |
| Location | Atlanta, Georgia, United States | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | (972) 728-4040 | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Vendor security controls documented | Public compliance scope statement |
| Security | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 617 | 150 |
| Research date | 2026-09-11 | 2026-09-22 |
| Profile updated | 2026-10-15 | 2026-10-01 |
| Operational fit (max 22) | 21 | 21 |
| Integration & data sync (max 14) | 6 | 13 |
| Adoption & mobile (max 14) | 11 | 14 |
| Support & reliability (max 14) | 6 | 10 |
| Commercial clarity (max 10) | 6 | 9 |
| Security, privacy & exit (max 18) | 9 | 14 |
| Company transparency (max 8) | 7 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.