Menaia vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Menaia and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Menaia | WorkWave |
|---|---|---|
| Documented score | C 60/100 | D 50/100 |
| Evidence confidence | Moderate | Moderate |
| Location | San Diego, California, United States | Holmdel, New Jersey, United States |
| Legal entity | Specific legal entity not verified in reviewed public materials | WorkWave LLC and affiliates |
| Phone | Enterprise phone support stated; no general public number verified | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | Monthly billing: Starter $134.99/month (3 seats), Core $199.99/month (5), Pro $569.99/month (15); Scale custom. Annual billing is cheaper but billed yearly. Extra seats are $35/month; AI and phone use draw from plan tokens. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | Pricing markets 'no long-term contract,' but its yearly option is billed annually. Terms set the subscription term in the order form, require 30 days' written non-renewal notice by default, and leave committed term fees due. | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Third-party assurance not located in reviewed public sources | Vendor security controls documented |
| Security | Commercially reasonable administrative, technical, and organizational safeguards are stated. No SOC 2 or ISO artifact was located. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | Terms say the client owns client data and may request a reasonable export of available data within 30 days after termination. Complete export scope is not specified, and fees may apply. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 4 | 17 |
| Research date | 2026-09-05 | 2026-09-09 |
| Profile updated | 2026-10-15 | 2026-09-09 |
| Operational fit (max 22) | 15 | 17 |
| Integration & data sync (max 14) | 12 | 6 |
| Adoption & mobile (max 14) | 7 | 4 |
| Support & reliability (max 14) | 8 | 5 |
| Commercial clarity (max 10) | 8 | 2 |
| Security, privacy & exit (max 18) | 4 | 12 |
| Company transparency (max 8) | 6 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.