Coperniq vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Coperniq and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Coperniq | Zoho FSM |
|---|---|---|
| Documented score | C 67/100 | A 87/100 |
| Evidence confidence | High | High |
| Location | San Francisco, California notice address; public Facebook and app-store records also show San Diego addresses that Coperniq has not publicly reconciled | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | Coperniq Inc., a Delaware corporation in the public MSA; state file number/certificate of good standing was not retrieved | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | Corporate site: +1 619-279-5504; Google Play developer contact: +1 858-405-6465 | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | Current public list prices are Field at $90/user/month and Office at $200/user/month. Platform seats, Coperniq Intelligence, and voice agents are separately priced; the public page does not show those rates, minimums, implementation fees, taxes, usage charges, billing cadence, or trial terms. | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | The public MSA makes term, start/end dates, and subscription fees Order-Form dependent. Unless an Order Form says otherwise, fees are due in advance, payable within 30 days, and described as non-refundable and non-cancellable. Public material did not establish ordinary convenience cancellation, auto-renewal/non-renewal, or a separate refund policy. | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Vendor security controls documented | Public compliance scope statement |
| Security | The public MSA and Privacy Policy describe industry-standard measures, encryption/SSL, firewalls, access controls, breach process, U.S.-based servers, and privacy/service-provider roles. ServiceDax did not locate a Coperniq-specific public SOC 2/ISO artifact, CSA STAR record, TrustPartners listing, public DPA, complete subprocessor register, or public trust-center artifact. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | After expiration or termination, the MSA provides 14 days of limited platform access to export one copy of stored Customer Content/Data, then says Coperniq has no further obligation. CSV export and broad API/file-retrieval paths are documented, but public material does not promise a complete export manifest, media/audit-history scope, re-importability, assisted exit, deletion certificate, or backup-retention deadline. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 15 | 150 |
| Research date | 2026-10-07 | 2026-09-22 |
| Profile updated | 2026-10-14 | 2026-10-01 |
| Operational fit (max 22) | 19 | 21 |
| Integration & data sync (max 14) | 12 | 13 |
| Adoption & mobile (max 14) | 10 | 14 |
| Support & reliability (max 14) | 7 | 10 |
| Commercial clarity (max 10) | 5 | 9 |
| Security, privacy & exit (max 18) | 8 | 14 |
| Company transparency (max 8) | 6 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.