ServiceMonster vs Vivid Trades: Field Service Software Comparison
Compare the public evidence ServiceDax documented for ServiceMonster and Vivid Trades. Select another platform below to open a different permanent comparison URL.
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| Comparison point | ServiceMonster | Vivid Trades |
|---|---|---|
| Documented score | B 78/100 | IE 37/100 |
| Evidence confidence | High | Low |
| Location | Bellingham, Washington, United States | Goodyear, Arizona, United States |
| Legal entity | ServiceMonster LLC | Vivid Trades LLC |
| Phone | (888) 901-3300 | No public sales or support telephone number verified |
| Pricing | Monthly prices are $99.99 for Basic with one user, $199.99 for Grow with five users, and $279.99 for Premier with ten users. Annual-billing equivalents are $79.99, $149.99, and $229.99 per month. The page states no setup fees, a 14-day trial without a card, and additional-user fees. | Monthly and annual terms documented; public tier pricing not verified |
| Contract | The pricing page says every subscription tier requires an annual commitment, while the applicable Order Form controls the subscription term. The terms allow customers to request return of Customer Data within 30 days after expiration or termination. | 30-day post-termination customer-data export window stated |
| Third-party assurance | Gated trust-center artifact | Third-party assurance not located in reviewed public sources |
| Security | ServiceMonster's public Vanta Trust Center lists a controlled-access resource titled ServiceMonster SOC 2 Type 2 Report 8.30.25.pdf and current control categories. ServiceDax verified the listing but did not inspect the private report or its scope. | Vendor privacy material describes HTTPS, access controls, workspace isolation, and optional mobile biometrics. No independent certification was located. |
| Data exit | The terms document a 30-day window to request return of Customer Data after expiration or termination. The reviewed public material does not establish a complete export manifest, formats, fees, retention timing, or recovery-continuity process. | Export tools are available for 30 days after termination. Complete file coverage and formats need confirmation. |
| Independent reviews | 206 | None located |
| Research date | 2026-09-15 | 2026-08-31 |
| Operational fit (max 22) | 19 | 11 |
| Integration & data sync (max 14) | 13 | 7 |
| Adoption & mobile (max 14) | 11 | 2 |
| Support & reliability (max 14) | 8 | 4 |
| Commercial clarity (max 10) | 7 | 3 |
| Security, privacy & exit (max 18) | 12 | 7 |
| Company transparency (max 8) | 8 | 3 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.