Service Autopilot vs Upvoit: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Service Autopilot and Upvoit. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Service Autopilot | Upvoit |
|---|---|---|
| Documented score | C 66/100 | C 64/100 |
| Evidence confidence | High | Moderate |
| Location | Atlanta, Georgia, United States | Ahmedabad, India |
| Legal entity | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies | Excelhunters Technologies Pvt Ltd |
| Phone | (972) 728-4040 | +1 7603 380 062 |
| Pricing | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. | $20/user/month monthly; $18 quarterly; $16 annual; 14-day trial after a demo |
| Contract | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. | Monthly or annual terms auto-renew. The pricing page says cancel anytime, while the terms require 30 days' notice before the subscription term ends; paid fees are non-refundable. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. | Encrypted storage and daily backups are claimed. The privacy policy says data may be processed in India or other service-provider countries. No independently verified SOC 2 or ISO evidence was located. |
| Data exit | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. | PDF and Excel report export is documented. The terms say customers have 30 days to export after termination, then separately say Upvoit may delete data after 14 days. Full export scope and formats are not defined. |
| Independent reviews | 617 | 3 |
| Research date | 2026-09-11 | 2026-09-08 |
| Profile updated | 2026-10-15 | 2026-10-15 |
| Operational fit (max 22) | 21 | 18 |
| Integration & data sync (max 14) | 6 | 11 |
| Adoption & mobile (max 14) | 11 | 7 |
| Support & reliability (max 14) | 6 | 9 |
| Commercial clarity (max 10) | 6 | 9 |
| Security, privacy & exit (max 18) | 9 | 5 |
| Company transparency (max 8) | 7 | 5 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.