Coperniq vs Service Autopilot: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Coperniq and Service Autopilot. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Coperniq | Service Autopilot |
|---|---|---|
| Documented score | C 67/100 | C 66/100 |
| Evidence confidence | High | High |
| Location | San Francisco, California notice address; public Facebook and app-store records also show San Diego addresses that Coperniq has not publicly reconciled | Atlanta, Georgia, United States |
| Legal entity | Coperniq Inc., a Delaware corporation in the public MSA; state file number/certificate of good standing was not retrieved | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies |
| Phone | Corporate site: +1 619-279-5504; Google Play developer contact: +1 858-405-6465 | (972) 728-4040 |
| Pricing | Current public list prices are Field at $90/user/month and Office at $200/user/month. Platform seats, Coperniq Intelligence, and voice agents are separately priced; the public page does not show those rates, minimums, implementation fees, taxes, usage charges, billing cadence, or trial terms. | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. |
| Contract | The public MSA makes term, start/end dates, and subscription fees Order-Form dependent. Unless an Order Form says otherwise, fees are due in advance, payable within 30 days, and described as non-refundable and non-cancellable. Public material did not establish ordinary convenience cancellation, auto-renewal/non-renewal, or a separate refund policy. | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | The public MSA and Privacy Policy describe industry-standard measures, encryption/SSL, firewalls, access controls, breach process, U.S.-based servers, and privacy/service-provider roles. ServiceDax did not locate a Coperniq-specific public SOC 2/ISO artifact, CSA STAR record, TrustPartners listing, public DPA, complete subprocessor register, or public trust-center artifact. | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. |
| Data exit | After expiration or termination, the MSA provides 14 days of limited platform access to export one copy of stored Customer Content/Data, then says Coperniq has no further obligation. CSV export and broad API/file-retrieval paths are documented, but public material does not promise a complete export manifest, media/audit-history scope, re-importability, assisted exit, deletion certificate, or backup-retention deadline. | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. |
| Independent reviews | 15 | 617 |
| Research date | 2026-10-07 | 2026-09-11 |
| Profile updated | 2026-10-14 | 2026-10-15 |
| Operational fit (max 22) | 19 | 21 |
| Integration & data sync (max 14) | 12 | 6 |
| Adoption & mobile (max 14) | 10 | 11 |
| Support & reliability (max 14) | 7 | 6 |
| Commercial clarity (max 10) | 5 | 6 |
| Security, privacy & exit (max 18) | 8 | 9 |
| Company transparency (max 8) | 6 | 7 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.