Service Autopilot vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Service Autopilot and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Service Autopilot | WorkWave |
|---|---|---|
| Documented score | C 66/100 | D 50/100 |
| Evidence confidence | High | Moderate |
| Location | Atlanta, Georgia, United States | Holmdel, New Jersey, United States |
| Legal entity | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies | WorkWave LLC and affiliates |
| Phone | (972) 728-4040 | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 617 | 17 |
| Research date | 2026-09-11 | 2026-09-09 |
| Profile updated | 2026-10-15 | 2026-09-09 |
| Operational fit (max 22) | 21 | 17 |
| Integration & data sync (max 14) | 6 | 6 |
| Adoption & mobile (max 14) | 11 | 4 |
| Support & reliability (max 14) | 6 | 5 |
| Commercial clarity (max 10) | 6 | 2 |
| Security, privacy & exit (max 18) | 9 | 12 |
| Company transparency (max 8) | 7 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.