ServiceMonster vs Simpro: Field Service Software Comparison
Compare the public evidence ServiceDax documented for ServiceMonster and Simpro. Select another platform below to open a different permanent comparison URL.
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| Comparison point | ServiceMonster | Simpro |
|---|---|---|
| Documented score | B 78/100 | B 83/100 |
| Evidence confidence | High | High |
| Location | Bellingham, Washington, United States | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom |
| Legal entity | ServiceMonster LLC | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions |
| Phone | (888) 901-3300 | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published |
| Pricing | Monthly prices are $99.99 for Basic with one user, $199.99 for Grow with five users, and $279.99 for Premier with ten users. Annual-billing equivalents are $79.99, $149.99, and $229.99 per month. The page states no setup fees, a 14-day trial without a card, and additional-user fees. | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. |
| Contract | The pricing page says every subscription tier requires an annual commitment, while the applicable Order Form controls the subscription term. The terms allow customers to request return of Customer Data within 30 days after expiration or termination. | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. |
| Third-party assurance | Gated trust-center artifact | Vendor security controls documented |
| Security | ServiceMonster's public Vanta Trust Center lists a controlled-access resource titled ServiceMonster SOC 2 Type 2 Report 8.30.25.pdf and current control categories. ServiceDax verified the listing but did not inspect the private report or its scope. | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. |
| Data exit | The terms document a 30-day window to request return of Customer Data after expiration or termination. The reviewed public material does not establish a complete export manifest, formats, fees, retention timing, or recovery-continuity process. | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. |
| Independent reviews | 206 | 1663 |
| Research date | 2026-09-15 | 2026-09-22 |
| Operational fit (max 22) | 19 | 22 |
| Integration & data sync (max 14) | 13 | 13 |
| Adoption & mobile (max 14) | 11 | 13 |
| Support & reliability (max 14) | 8 | 14 |
| Commercial clarity (max 10) | 7 | 4 |
| Security, privacy & exit (max 18) | 12 | 9 |
| Company transparency (max 8) | 8 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.