Simpro vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Simpro and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Simpro | Zoho FSM |
|---|---|---|
| Documented score | B 83/100 | A 87/100 |
| Evidence confidence | High | High |
| Location | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Vendor security controls documented | Public compliance scope statement |
| Security | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 1663 | 150 |
| Research date | 2026-09-22 | 2026-09-22 |
| Profile updated | 2026-09-22 | 2026-10-01 |
| Operational fit (max 22) | 22 | 21 |
| Integration & data sync (max 14) | 13 | 13 |
| Adoption & mobile (max 14) | 13 | 14 |
| Support & reliability (max 14) | 14 | 10 |
| Commercial clarity (max 10) | 4 | 9 |
| Security, privacy & exit (max 18) | 9 | 14 |
| Company transparency (max 8) | 8 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.