Upvoit vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Upvoit and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Upvoit | Zoho FSM |
|---|---|---|
| Documented score | C 64/100 | A 87/100 |
| Evidence confidence | Moderate | High |
| Location | Ahmedabad, India | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | Excelhunters Technologies Pvt Ltd | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | +1 7603 380 062 | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | $20/user/month monthly; $18 quarterly; $16 annual; 14-day trial after a demo | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | Monthly or annual terms auto-renew. The pricing page says cancel anytime, while the terms require 30 days' notice before the subscription term ends; paid fees are non-refundable. | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Vendor security controls documented | Public compliance scope statement |
| Security | Encrypted storage and daily backups are claimed. The privacy policy says data may be processed in India or other service-provider countries. No independently verified SOC 2 or ISO evidence was located. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | PDF and Excel report export is documented. The terms say customers have 30 days to export after termination, then separately say Upvoit may delete data after 14 days. Full export scope and formats are not defined. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 3 | 150 |
| Research date | 2026-09-08 | 2026-09-22 |
| Profile updated | 2026-10-15 | 2026-10-01 |
| Operational fit (max 22) | 18 | 21 |
| Integration & data sync (max 14) | 11 | 13 |
| Adoption & mobile (max 14) | 7 | 14 |
| Support & reliability (max 14) | 9 | 10 |
| Commercial clarity (max 10) | 9 | 9 |
| Security, privacy & exit (max 18) | 5 | 14 |
| Company transparency (max 8) | 5 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.