Joby CRM vs Service Autopilot: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Joby CRM and Service Autopilot. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Joby CRM | Service Autopilot |
|---|---|---|
| Documented score | B 70/100 | C 66/100 |
| Evidence confidence | High | High |
| Location | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address | Atlanta, Georgia, United States |
| Legal entity | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies |
| Phone | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 | (972) 728-4040 |
| Pricing | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. |
| Contract | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. |
| Data exit | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. |
| Independent reviews | 36 | 617 |
| Research date | 2026-10-05 | 2026-09-11 |
| Profile updated | 2026-10-05 | 2026-10-15 |
| Operational fit (max 22) | 20 | 21 |
| Integration & data sync (max 14) | 11 | 6 |
| Adoption & mobile (max 14) | 10 | 11 |
| Support & reliability (max 14) | 7 | 6 |
| Commercial clarity (max 10) | 10 | 6 |
| Security, privacy & exit (max 18) | 8 | 9 |
| Company transparency (max 8) | 4 | 7 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.