FieldPulse vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for FieldPulse and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | FieldPulse | Zoho FSM |
|---|---|---|
| Documented score | B 80/100 | A 87/100 |
| Evidence confidence | High | High |
| Location | Dallas, Texas, United States | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | Flicent Inc. | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | Sales (817) 634-2218; support (469) 382-5668 | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | Custom, seat-based quote; exact rate card not public | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | One-year initial term with automatic renewal; 60 days written notice required before term end; cancellation does not yield a refund | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Third-party assurance not located in reviewed public sources | Public compliance scope statement |
| Security | Privacy policy describes SSL and regular scanning. Independent SOC 2 or ISO evidence was not located. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | CSV export for customer information is documented. Complete account export, DPA, post-termination period, and wind-down plan were not verified. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 1354 | 150 |
| Research date | 2026-08-31 | 2026-09-22 |
| Profile updated | 2026-08-31 | 2026-10-01 |
| Operational fit (max 22) | 22 | 21 |
| Integration & data sync (max 14) | 14 | 13 |
| Adoption & mobile (max 14) | 13 | 14 |
| Support & reliability (max 14) | 14 | 10 |
| Commercial clarity (max 10) | 4 | 9 |
| Security, privacy & exit (max 18) | 5 | 14 |
| Company transparency (max 8) | 8 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.