Joby CRM vs Zoho FSM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Joby CRM and Zoho FSM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Joby CRM | Zoho FSM |
|---|---|---|
| Documented score | B 70/100 | A 87/100 |
| Evidence confidence | High | High |
| Location | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address | Global supplier; U.S. buyers contract with Zoho Corporation (US), while Zoho’s corporate headquarters are in Chennai, India |
| Legal entity | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified | Zoho Corporation (US) for U.S. customers; the applicable entity varies by customer region |
| Phone | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 | U.S. support: +1 (888) 900-9646; published U.S. sales numbers also available |
| Pricing | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. | Appointment-volume pricing is public: Free includes 30 appointments/month. At 60 appointments, Standard, Professional, and Premium are listed at $30, $45, and $55 monthly or $300, $420, and $480 annually. Published bands extend to 50,000 appointments/month, with tier-specific limits. |
| Contract | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. | FSM documents cancellation to Free, normally preserving paid access through the paid period unless immediately downgraded. Zoho’s general Terms state auto-renewal and a seven-day pre-renewal notice requirement; confirm the country, edition, and operative order form. Public trial copy conflicts between 15 and 14 days. |
| Third-party assurance | Vendor security controls documented | Public compliance scope statement |
| Security | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. | FSM’s security page documents AES-256 encryption, profile permissions, audit logs, PII controls, and controlled export. Zoho’s public compliance page says SOC 2 Type 2 and named ISO programs apply to all Zoho cloud services; ServiceDax did not inspect the restricted underlying reports or certificates. |
| Data exit | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. | FSM documents module CSV-in-ZIP export, separate attachment backups, record/access limits, retention and deletion windows, and the boundary that already-synchronized downstream data remains unaffected. Treat this as a documented exit path to test, not proof of a complete database snapshot or downstream erasure. |
| Independent reviews | 36 | 150 |
| Research date | 2026-10-05 | 2026-09-22 |
| Profile updated | 2026-10-05 | 2026-10-01 |
| Operational fit (max 22) | 20 | 21 |
| Integration & data sync (max 14) | 11 | 13 |
| Adoption & mobile (max 14) | 10 | 14 |
| Support & reliability (max 14) | 7 | 10 |
| Commercial clarity (max 10) | 10 | 9 |
| Security, privacy & exit (max 18) | 8 | 14 |
| Company transparency (max 8) | 4 | 6 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.