Builder Prime vs Joby CRM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Builder Prime and Joby CRM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Builder Prime | Joby CRM |
|---|---|---|
| Documented score | B 71/100 | B 70/100 |
| Evidence confidence | High | High |
| Location | Broomfield, Colorado, United States | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address |
| Legal entity | Builder Prime, Inc. | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified |
| Phone | (917) 336-3375 | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 |
| Pricing | Starter $399/month; Growth $747/month; Enterprise custom | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. |
| Contract | Month-to-month is described as the default on the pricing FAQ; the signed terms should control | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. |
| Third-party assurance | Third-party assurance not located in reviewed public sources | Vendor security controls documented |
| Security | Reasonable security measures are stated. No independently verified SOC 2 or ISO certificate was located. | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. |
| Data exit | Excel export and QuickBooks export/import are documented. Complete account export, retention, backups, and continuity plan were not verified. | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. |
| Independent reviews | 110 | 36 |
| Research date | 2026-09-05 | 2026-10-05 |
| Operational fit (max 22) | 21 | 20 |
| Integration & data sync (max 14) | 13 | 11 |
| Adoption & mobile (max 14) | 8 | 10 |
| Support & reliability (max 14) | 9 | 7 |
| Commercial clarity (max 10) | 9 | 10 |
| Security, privacy & exit (max 18) | 4 | 8 |
| Company transparency (max 8) | 7 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.