Ascora vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Ascora and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Ascora | WorkWave |
|---|---|---|
| Documented score | B 84/100 | D 50/100 |
| Evidence confidence | High | Moderate |
| Location | Canning Vale / Perth, Western Australia | Holmdel, New Jersey, United States |
| Legal entity | Ascora Group Pty Ltd (ABN 51 671 893 477) | WorkWave LLC and affiliates |
| Phone | US (903) 501-3788; Australia 1300 810 789 | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | U.S. page: Essentials USD $45/user/month; Elite USD $59/user/month; Enterprise custom. Australian page lists AUD pricing and states that a one-time implementation fee applies. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | 30-day notice; no lock-in contracts marketed | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Azure hosting, 2,048-bit encryption, and annual PCI DSS audits are stated. Scope and audit evidence should be requested directly, as no independent artifact was located. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | Export tools are documented. The SaaS agreement states deletion 90 days after termination and assigns the customer backup responsibility. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 79 | 17 |
| Research date | 2026-08-31 | 2026-09-09 |
| Operational fit (max 22) | 22 | 17 |
| Integration & data sync (max 14) | 14 | 6 |
| Adoption & mobile (max 14) | 11 | 4 |
| Support & reliability (max 14) | 12 | 5 |
| Commercial clarity (max 10) | 8 | 2 |
| Security, privacy & exit (max 18) | 10 | 12 |
| Company transparency (max 8) | 7 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.