Service Autopilot vs Simpro: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Service Autopilot and Simpro. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Service Autopilot | Simpro |
|---|---|---|
| Documented score | C 66/100 | B 83/100 |
| Evidence confidence | High | High |
| Location | Atlanta, Georgia, United States | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom |
| Legal entity | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions |
| Phone | (972) 728-4040 | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published |
| Pricing | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. |
| Contract | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. |
| Data exit | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. |
| Independent reviews | 617 | 1663 |
| Research date | 2026-09-11 | 2026-09-22 |
| Profile updated | 2026-10-15 | 2026-09-22 |
| Operational fit (max 22) | 21 | 22 |
| Integration & data sync (max 14) | 6 | 13 |
| Adoption & mobile (max 14) | 11 | 13 |
| Support & reliability (max 14) | 6 | 14 |
| Commercial clarity (max 10) | 6 | 4 |
| Security, privacy & exit (max 18) | 9 | 9 |
| Company transparency (max 8) | 7 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.