Menaia vs ServiceMonster: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Menaia and ServiceMonster. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Menaia | ServiceMonster |
|---|---|---|
| Documented score | C 60/100 | B 78/100 |
| Evidence confidence | Moderate | High |
| Location | San Diego, California, United States | Bellingham, Washington, United States |
| Legal entity | Specific legal entity not verified in reviewed public materials | ServiceMonster LLC |
| Phone | Enterprise phone support stated; no general public number verified | (888) 901-3300 |
| Pricing | Monthly billing: Starter $134.99/month (3 seats), Core $199.99/month (5), Pro $569.99/month (15); Scale custom. Annual billing is cheaper but billed yearly. Extra seats are $35/month; AI and phone use draw from plan tokens. | Monthly prices are $99.99 for Basic with one user, $199.99 for Grow with five users, and $279.99 for Premier with ten users. Annual-billing equivalents are $79.99, $149.99, and $229.99 per month. The page states no setup fees, a 14-day trial without a card, and additional-user fees. |
| Contract | Pricing markets 'no long-term contract,' but its yearly option is billed annually. Terms set the subscription term in the order form, require 30 days' written non-renewal notice by default, and leave committed term fees due. | The pricing page says every subscription tier requires an annual commitment, while the applicable Order Form controls the subscription term. The terms allow customers to request return of Customer Data within 30 days after expiration or termination. |
| Third-party assurance | Third-party assurance not located in reviewed public sources | Gated trust-center artifact |
| Security | Commercially reasonable administrative, technical, and organizational safeguards are stated. No SOC 2 or ISO artifact was located. | ServiceMonster's public Vanta Trust Center lists a controlled-access resource titled ServiceMonster SOC 2 Type 2 Report 8.30.25.pdf and current control categories. ServiceDax verified the listing but did not inspect the private report or its scope. |
| Data exit | Terms say the client owns client data and may request a reasonable export of available data within 30 days after termination. Complete export scope is not specified, and fees may apply. | The terms document a 30-day window to request return of Customer Data after expiration or termination. The reviewed public material does not establish a complete export manifest, formats, fees, retention timing, or recovery-continuity process. |
| Independent reviews | 4 | 206 |
| Research date | 2026-09-05 | 2026-09-15 |
| Profile updated | 2026-10-15 | 2026-09-15 |
| Operational fit (max 22) | 15 | 19 |
| Integration & data sync (max 14) | 12 | 13 |
| Adoption & mobile (max 14) | 7 | 11 |
| Support & reliability (max 14) | 8 | 8 |
| Commercial clarity (max 10) | 8 | 7 |
| Security, privacy & exit (max 18) | 4 | 12 |
| Company transparency (max 8) | 6 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.