Simpro vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Simpro and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Simpro | WorkWave |
|---|---|---|
| Documented score | B 83/100 | D 50/100 |
| Evidence confidence | High | Moderate |
| Location | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom | Holmdel, New Jersey, United States |
| Legal entity | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions | WorkWave LLC and affiliates |
| Phone | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 1663 | 17 |
| Research date | 2026-09-22 | 2026-09-09 |
| Operational fit (max 22) | 22 | 17 |
| Integration & data sync (max 14) | 13 | 6 |
| Adoption & mobile (max 14) | 13 | 4 |
| Support & reliability (max 14) | 14 | 5 |
| Commercial clarity (max 10) | 4 | 2 |
| Security, privacy & exit (max 18) | 9 | 12 |
| Company transparency (max 8) | 8 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.