Joby CRM vs ServiceMonster: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Joby CRM and ServiceMonster. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Joby CRM | ServiceMonster |
|---|---|---|
| Documented score | B 70/100 | B 78/100 |
| Evidence confidence | High | High |
| Location | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address | Bellingham, Washington, United States |
| Legal entity | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified | ServiceMonster LLC |
| Phone | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 | (888) 901-3300 |
| Pricing | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. | Monthly prices are $99.99 for Basic with one user, $199.99 for Grow with five users, and $279.99 for Premier with ten users. Annual-billing equivalents are $79.99, $149.99, and $229.99 per month. The page states no setup fees, a 14-day trial without a card, and additional-user fees. |
| Contract | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. | The pricing page says every subscription tier requires an annual commitment, while the applicable Order Form controls the subscription term. The terms allow customers to request return of Customer Data within 30 days after expiration or termination. |
| Third-party assurance | Vendor security controls documented | Gated trust-center artifact |
| Security | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. | ServiceMonster's public Vanta Trust Center lists a controlled-access resource titled ServiceMonster SOC 2 Type 2 Report 8.30.25.pdf and current control categories. ServiceDax verified the listing but did not inspect the private report or its scope. |
| Data exit | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. | The terms document a 30-day window to request return of Customer Data after expiration or termination. The reviewed public material does not establish a complete export manifest, formats, fees, retention timing, or recovery-continuity process. |
| Independent reviews | 36 | 206 |
| Research date | 2026-10-05 | 2026-09-15 |
| Operational fit (max 22) | 20 | 19 |
| Integration & data sync (max 14) | 11 | 13 |
| Adoption & mobile (max 14) | 10 | 11 |
| Support & reliability (max 14) | 7 | 8 |
| Commercial clarity (max 10) | 10 | 7 |
| Security, privacy & exit (max 18) | 8 | 12 |
| Company transparency (max 8) | 4 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.