Ascora vs Joby CRM: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Ascora and Joby CRM. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Ascora | Joby CRM |
|---|---|---|
| Documented score | B 84/100 | B 70/100 |
| Evidence confidence | High | High |
| Location | Canning Vale / Perth, Western Australia | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address |
| Legal entity | Ascora Group Pty Ltd (ABN 51 671 893 477) | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified |
| Phone | US (903) 501-3788; Australia 1300 810 789 | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 |
| Pricing | U.S. page: Essentials USD $45/user/month; Elite USD $59/user/month; Enterprise custom. Australian page lists AUD pricing and states that a one-time implementation fee applies. | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. |
| Contract | 30-day notice; no lock-in contracts marketed | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Azure hosting, 2,048-bit encryption, and annual PCI DSS audits are stated. Scope and audit evidence should be requested directly, as no independent artifact was located. | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. |
| Data exit | Export tools are documented. The SaaS agreement states deletion 90 days after termination and assigns the customer backup responsibility. | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. |
| Independent reviews | 79 | 36 |
| Research date | 2026-08-31 | 2026-10-05 |
| Operational fit (max 22) | 22 | 20 |
| Integration & data sync (max 14) | 14 | 11 |
| Adoption & mobile (max 14) | 11 | 10 |
| Support & reliability (max 14) | 12 | 7 |
| Commercial clarity (max 10) | 8 | 10 |
| Security, privacy & exit (max 18) | 10 | 8 |
| Company transparency (max 8) | 7 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.