Workiz vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Workiz and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Workiz | WorkWave |
|---|---|---|
| Documented score | B 77/100 | D 50/100 |
| Evidence confidence | High | Moderate |
| Location | San Diego, California, United States | Holmdel, New Jersey, United States |
| Legal entity | Workiz, Inc. | WorkWave LLC and affiliates |
| Phone | (855) 790-7363 | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | Standard, Pro, and Ultimate feature tiers are public; paid-plan pricing requires a quote. A seven-day trial is advertised. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | Terms state a default 12-month term with automatic 12-month renewal unless either party gives at least 30 days' written non-renewal notice; fees are generally non-refundable and annual increases of up to 10% are permitted with notice. | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | The Trust Center publishes a management commitment to an information-security system in accordance with ISO 27001 requirements. No public ISO certificate, SOC 2 report metadata, matching CSA STAR record, or TrustPartners record with supporting evidence was located under the reviewed Workiz names. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | PDF and CSV report export is documented. The reviewed public record did not establish a complete-account export or fixed post-termination retrieval period; terms say access ends at termination and content may be permanently deleted. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 3113 | 17 |
| Research date | 2026-09-03 | 2026-09-09 |
| Operational fit (max 22) | 20 | 17 |
| Integration & data sync (max 14) | 13 | 6 |
| Adoption & mobile (max 14) | 13 | 4 |
| Support & reliability (max 14) | 11 | 5 |
| Commercial clarity (max 10) | 7 | 2 |
| Security, privacy & exit (max 18) | 5 | 12 |
| Company transparency (max 8) | 8 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.