Joby CRM vs Simpro: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Joby CRM and Simpro. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Joby CRM | Simpro |
|---|---|---|
| Documented score | B 70/100 | B 83/100 |
| Evidence confidence | High | High |
| Location | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom |
| Legal entity | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions |
| Phone | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published |
| Pricing | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. |
| Contract | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. |
| Data exit | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. |
| Independent reviews | 36 | 1663 |
| Research date | 2026-10-05 | 2026-09-22 |
| Operational fit (max 22) | 20 | 22 |
| Integration & data sync (max 14) | 11 | 13 |
| Adoption & mobile (max 14) | 10 | 13 |
| Support & reliability (max 14) | 7 | 14 |
| Commercial clarity (max 10) | 10 | 4 |
| Security, privacy & exit (max 18) | 8 | 9 |
| Company transparency (max 8) | 4 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.