Joby CRM vs WorkWave: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Joby CRM and WorkWave. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Joby CRM | WorkWave |
|---|---|---|
| Documented score | B 70/100 | D 50/100 |
| Evidence confidence | High | Moderate |
| Location | Los Angeles, California, United States (Joby CRM LLC mailing address); Google Play lists a Miami, Florida app-seller address | Holmdel, New Jersey, United States |
| Legal entity | Joby CRM LLC in published legal documents; BH HOME SOLUTION GROUP, LLC is the app-store seller; their public relationship was not verified | WorkWave LLC and affiliates |
| Phone | Public Facebook contact: +1 305-427-3288; Google Play app-support contact: +1 650-547-1295 | Sales (866) 794-1658; support (800) 762-0301 |
| Pricing | Starter $89/month, Pro $129, and Grow $250, each listing unlimited users. Calls, SMS, AI, extra numbers, and a $5/active-worker live-location add-on can raise the total. Enterprise API, SSO, and SLA terms require a quote. | Contact sales. No current public paid plan matrix, trial term, user metric, implementation fee, or total-cost schedule was verified for the portfolio. |
| Contract | The live pricing page showed a 7-day, card-required trial on October 5, 2026. Plans renew monthly or annually. Monthly cancellation takes effect at period end without an unused-month refund; annual purchases and metered credits have separate refund rules. | The public MSA makes the specific subscription term and renewal mechanics dependent on the Order Form. It describes services as noncancelable for the selected term and allows early-termination fees as specified in the Order Form. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Joby's DPA and subprocessor register describe encryption, access controls, logging, backups, U.S.-primary processing, and named providers. Joby says it is not currently SOC 2 certified; no Joby CRM-specific public assurance artifact was located. | WorkWave publishes detailed security controls and claims PCI DSS, SOC 1 Type 2, SOC 2 Type 2, Data Privacy Framework, and GDPR-related program coverage. A U.S. government registry lists WorkWave LLC as an active DPF participant. ServiceDax did not independently review a current scope-relevant SOC or PCI report, public ISO certificate, matching CSA STAR entry, or TrustPartners record. |
| Data exit | Joby generally allows up to 30 days for post-termination export before active-system deletion, subject to retention and backup terms. CSV export is named, but the public file does not define a complete portable export or deletion proof. | The MSA offers a paid content backup on request within 30 days after termination or expiry, after fees are paid, in a medium or format WorkWave determines. It does not publicly promise a self-service complete-account export, buyer-selected format, or no-cost continuity process. |
| Independent reviews | 36 | 17 |
| Research date | 2026-10-05 | 2026-09-09 |
| Operational fit (max 22) | 20 | 17 |
| Integration & data sync (max 14) | 11 | 6 |
| Adoption & mobile (max 14) | 10 | 4 |
| Support & reliability (max 14) | 7 | 5 |
| Commercial clarity (max 10) | 10 | 2 |
| Security, privacy & exit (max 18) | 8 | 12 |
| Company transparency (max 8) | 4 | 4 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.