Service Autopilot vs Workiz: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Service Autopilot and Workiz. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Service Autopilot | Workiz |
|---|---|---|
| Documented score | C 66/100 | B 77/100 |
| Evidence confidence | High | High |
| Location | Atlanta, Georgia, United States | San Diego, California, United States |
| Legal entity | BACKTELL, LLC; Service Autopilot is a product of Xplor Technologies | Workiz, Inc. |
| Phone | (972) 728-4040 | (855) 790-7363 |
| Pricing | Annual-subscription rates: Startup $49/month, Pro $199/month, Pro Plus $499/month, plus an unpriced sign-up fee. Elite and several add-ons require a quote. | Standard, Pro, and Ultimate feature tiers are public; paid-plan pricing requires a quote. A seven-day trial is advertised. |
| Contract | Product-specific terms override Xplor's general 60-day notice with 30 days' written notice and renewal matching the initial term. They permit a 7% annual increase and restrict mid-term tier and license reductions. The Order Form controls the signed deal; payment services can involve Clearent. | Terms state a default 12-month term with automatic 12-month renewal unless either party gives at least 30 days' written non-renewal notice; fees are generally non-refundable and annual increases of up to 10% are permitted with notice. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | Vendor-issued material describes encrypted transfer and storage, U.S. hosting, hourly backups, real-time redundancy, tokenization, and accredited hosting data centers. Public contract and privacy terms address personal data, breach notice, and subprocessors. ServiceDax did not verify a current application-level SOC report, public ISO certificate, matching CSA STAR listing, TrustPartners record, or dedicated public trust center. | The Trust Center publishes a management commitment to an information-security system in accordance with ISO 27001 requirements. No public ISO certificate, SOC 2 report metadata, matching CSA STAR record, or TrustPartners record with supporting evidence was located under the reviewed Workiz names. |
| Data exit | The agreement says Xplor will, when reasonably practical and after reasonable request and notice, return or delete client personal data after termination. A public tutorial documents selected-list export to Excel or Google Sheets. ServiceDax did not verify a complete account-export manifest, fixed retrieval window, buyer-selected format, or no-cost exit process. | PDF and CSV report export is documented. The reviewed public record did not establish a complete-account export or fixed post-termination retrieval period; terms say access ends at termination and content may be permanently deleted. |
| Independent reviews | 617 | 3113 |
| Research date | 2026-09-11 | 2026-09-03 |
| Profile updated | 2026-10-15 | 2026-09-03 |
| Operational fit (max 22) | 21 | 20 |
| Integration & data sync (max 14) | 6 | 13 |
| Adoption & mobile (max 14) | 11 | 13 |
| Support & reliability (max 14) | 6 | 11 |
| Commercial clarity (max 10) | 6 | 7 |
| Security, privacy & exit (max 18) | 9 | 5 |
| Company transparency (max 8) | 7 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.