Simpro vs Vivid Trades: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Simpro and Vivid Trades. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Simpro | Vivid Trades |
|---|---|---|
| Documented score | B 83/100 | IE 37/100 |
| Evidence confidence | High | Low |
| Location | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom | Goodyear, Arizona, United States |
| Legal entity | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions | Vivid Trades LLC |
| Phone | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published | No public sales or support telephone number verified |
| Pricing | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. | Monthly and annual terms documented; public tier pricing not verified |
| Contract | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. | 30-day post-termination customer-data export window stated |
| Third-party assurance | Vendor security controls documented | Third-party assurance not located in reviewed public sources |
| Security | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. | Vendor privacy material describes HTTPS, access controls, workspace isolation, and optional mobile biometrics. No independent certification was located. |
| Data exit | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. | Export tools are available for 30 days after termination. Complete file coverage and formats need confirmation. |
| Independent reviews | 1663 | None located |
| Research date | 2026-09-22 | 2026-08-31 |
| Operational fit (max 22) | 22 | 11 |
| Integration & data sync (max 14) | 13 | 7 |
| Adoption & mobile (max 14) | 13 | 2 |
| Support & reliability (max 14) | 14 | 4 |
| Commercial clarity (max 10) | 4 | 3 |
| Security, privacy & exit (max 18) | 9 | 7 |
| Company transparency (max 8) | 8 | 3 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.